Frequently Asked Questions (FAQs)
How can I contact Trendellix Store?
You can reach our customer support team at trendellixstore@gmail.com. We’re happy to help with any questions or concerns!
Do you ship worldwide?
Yes! We ship globally so you can stay stylish no matter where you are.
Where do you ship from?
All orders are shipped from our fulfillment centers in Hong Kong for fast and reliable delivery.
Can I change or cancel my order?
We process orders quickly, so any changes or cancellations must be requested within 12 hours of purchase. After that, your order will already be in processing. If you need a return, you can send it back for a full refund once received.
What payment methods do you accept?
We accept PayPal and all major credit/debit cards (Visa, Mastercard, American Express).
When will my order be processed?
Orders are processed Monday–Friday (excluding weekends and holidays). Most orders ship within 1-3 business days after purchase.
How long will it take to receive my order?
Delivery times vary, but most orders arrive within 2-4 weeks depending on your location and shipping method.
What if I don’t receive my order?
If your order hasn’t arrived within 30 days of shipping, contact us for a full refund or replacement.
Will I be charged customs or taxes?
Prices on our site don’t include import fees. Your local customs office may charge additional taxes/duties upon delivery—these are your responsibility. For more details, check with your country’s customs policies.
How do I return an item?
Email us at trendellixstore@gmail.com with your order details, and we’ll guide you through the return process.
What if my item is defective, wrong, or damaged?
Contact us immediately at trendellixstore@gmail.com with your order number and photos of the issue. We’ll make it right!
When will I get my refund?
Refunds are processed back to your original payment method (PayPal or card) within 7-10 business days after we receive your return. Card refunds may take longer to appear in your account—check with your bank if needed.
Need more help? Email us anytime! 🚀✨
Stay trendy, shop confidently with Trendellix Store!